Shipping & Production

 

SHIPPING & HANDLING

We’re happy to offer free domestic shipping for every order! We will ship your package using USPS First Class Mail with tracking. All items ready to ship will ship within 3 to 5 days upon purchase and most of the time, within 48 hours. If your item is made to order, please allow 2-3 weeks for completion and ship time. You’ll receive an email with tracking once your item ships. Please send us a message if you need your order expedited or shipped with special instructions. Additional shipping options are available at checkout. For international shipping inquiries or if you would like your order shipped using FedEx or UPS, please message us for a quote. 
Each piece of NEAL jewelry is crafted by hand. Please keep this in mind, as there may sometimes be delays or backorders. In the event that your jewelry is delayed, you will receive an email and estimated ship time. We are as meticulous about shipping and handling as we are about crafting each piece. It’ll be worth the wait. 

SHIPPING GOLD WEDDING JEWELRY

We recommend shipping your gold wedding jewelry USPS Priority + Insurance and have included that option at checkout. However, if you choose NOT to ship with this method please know that we are not responsible for lost, missing or stolen packages. If you are local, and would like to pick up your rings at our Minneapolis studio, please send us a message and we'll set something up. 

PACKAGING

All jewelry comes packaged in a recycled paper logo box with a cotton muslin pouch. All orders will include an itemized purchase confirmation slip. If you are shipping the jewelry as a gift directly to its recipient, please send a message and let us know and we’ll not include the receipt. When ordering multiple items please send a message if you would like them individually packaged. Otherwise, items will be packed together to save resources.

MADE TO ORDER OR SOLD OUT

All of our jewelry is produced by hand. We handle most of the production here in our Minneapolis studio. We keep a limited amount of inventory on hand that is ready to ship but otherwise we make your jewelry to order, just for you. Our typical turnaround time is 2 to 3 weeks. We try to account for delays, mistakes and life stuff in this time but if for some reason production is delayed we will contact you.  We are a small operation but customer service is foremost for us. So we are happy to accommodate and expedite whenever we can! Just send us a message.